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CUSTOMER<br>SUPPORT

CUSTOMER
SUPPORT

MAKING THE DIFFERENCE TO OUR CUSTOMERS

KNOWLEDGE CENTRE

CUSTOMER SUPPORT

  • US, Canada, Mexico, Central America & Caribbean

    Canadian Solar Inc.
    Customer Service Department
    1350 Treat Blvd., Suite 500, Walnut Creek, CA  94597
    Tel: +1 855 315 8915

    E-mail (modules & inverters):
    service.ca@csisolar.com

    E-mail (EP Cube):
    service.EPCube@csisolar.com

     

  • Australia

    Canadian Solar MSS (Australia) Pty Ltd
    Technical Department
    Level 27, 101 Collins Street,
    Melbourne, 3000, Australia
    Tel: +61 3 8609 1844
    E-mail (module): service.au@csisolar.com
    E-mail (inverter): service.inverter@csisolar.com

  • Europe, Middle East & Africa

    Canadian Solar EMEA GmbH
    Customer Service Department
    Radlkoferstrasse 2, 81373, Munich, Germany

    E-mail (module): service.emea@csisolar.com
    Modules Hotline: +49 89 5199689 2525

    E-mail (inverter): inverterservice.emea@csisolar.com
    Inverter Hotline (Spain): +49 89 5199689 2529 (support in Spanish language)
    Inverter Hotline (Italy): +49 89 5199689 2528 (support in Italian language)
    Inverter Hotline (DACH region): +49 89 5199689 2525 (support in German language)
    Inverter Hotline (UK, SA, other regions): +49 89 5199689 2530 (support in English language)

  • Japan

    Canadian Solar Japan K.K.
    Customer Support Department
    Work Villa Kyobashi 6F,
    1-13-1 Kyobashi, Chuo-ku,Tokyo, Japan
    Tel: +81 3 5291 8591
    E-mail (module): service.jp@csisolar.com
    E-mail (inverter): service.inverter@csisolar.com

  • China & Rest of Asia Pacific

    CSI Solar Co., Ltd.
    Customer Service Department
    199 Lushan Road, Suzhou New District Jiangsu China, 215129
    Tel: +86 512 66908088
    E-mail (module): service.cn@csisolar.com
    E-mail (inverter): service.inverter@csisolar.com

     

  • Latin America

    Canadian Solar Brazil
    Customer Service Department
    999 Roque Petroni Junior Avenue, 4th floor,
    Vila Gertrudes, São Paulo 04707-910
    Tel: +55 11 4637-2276 or 0800 878 3587
    E-mail (module): service.latam@csisolar.com
    E-mail (inverter): service.inverter@csisolar.com